Frequently asked questions
Receive a parcel
Delivery to a Pick-up point
I didn't receive a failed delivery notice in my letterbox, what should I do?

I didn't receive a failed delivery notice in my letterbox, what should I do?

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

How can I follow my Registered Mail online?
Surf to Track & Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.
My registered mail is still 'in transit' after a few days. What should I do?
bpost does all it can to deliver registered mail on the next workday. If you notice with Track & Trace that your registered mail is in transit for longer, please let us know via our online customer care.
What if the addressee does not pick up my registered mail with confirmation of receipt?
If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice). If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.
If you didn't find an answer to your question?

 

Please contact us.

Web form

Recommended option. Resolved swiftly and efficiently.

Get started