Frequently asked questions

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2 questions
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Residential

My postman didn't perform his/her job correctly. What can I do ?

We are sorry that your postman didn't perform his/her job correctly. If this has happened several times, you can report it online or contact us by telephone. We will request your contact details so that we can discuss this with the correct postman. You can report this via the online form.
My postman
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Residential

Can the postman deliver all kinds of registered mails in my letterbox ?

Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature. He will need your signature for the following registered items:
  • with acknowledgement of receipt including court mail
  • from abroad, for which you must pay import fees
  • with tailor-made insurance, because of their value
  • electoral
  • too big to fit in your letterbox
The postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).
Straight to your letterbox
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