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Where can I find stamps for special occasions?
FAQResidential
bpost regularly issues special stamps for national mail, Priority stamps, and Non-Priority stamps with a value of 1. Special stamps can be purchased in: Our eShop A Post Office or Post Point A stamp shop (bookshops, supermarkets, petrol stations, etc.) Note: for non-standardised mail you must attach multiple special stamps until you attain the correct price.
If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days. If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.
When and where can I pick up my registered mail?
FAQResidential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
Can I send money to someone in Belgium?
FAQResidential
You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.
If the transfer is called off due to an error, you can go back to the Post Office and ask to correct the details of the transaction.
How do I prepare my return shipment?
FAQResidential
Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker, or if you give it to the postman .
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Can I choose the currency?
FAQResidential
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
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