Question 1

What are the delivery terms for international shipments?

Accepted Answer

All international shipments are delivered within 10 business days. They may be delivered sooner, depending on the destination and the selected service:bpack World Express ProEurope: no more than 1-2 business daysRest of the World: 2-5 business daysBrowse the delivery terms by country &nbsp;Standard servicesHome delivery worldwide (bpack World Business) in 2-10 business days. Browse the delivery terms by country for bpack World Business (NL).B2B deliveries in Europe (bpack Europe Business) in 5 business days. Browse the delivery terms by country for bpack Europe Business (NL).Delivery of your customer returns (bpack World Easy Retour) in 2-5 business days. Browse the delivery terms by country for bpack World Easy Retour (NL).Delivery to Pick-up points (bpack@bpost international)Delivery to France in 3 business days (Tuesday to Saturday)Delivery to Luxembourg in 1 business day (Monday to Saturday)Delivery to the Netherlands in 2 business days (Monday to Saturday)&nbsp;

Question 2

What are the size and weight restrictions for international parcels?

Accepted Answer

For home deliveries:The length of the longest side must be no more than 1.5m.The sum of all dimensions must not exceed 3m: 1x length + 2x width + 2x height ≤3m.1The maximum weight is 30kg.2Benefit from the Economy tariff for smaller, lighter parcels that weigh no more than 2kg, provided the longest side does not exceed 60cm and the sum of all dimensions is 90cm or less. This tariff also applies to rolls that are no more than 60cm long and 20cm in diameter.For deliveries to pick-up points:France:Pick-up point:The length of the longest side must not exceed 120cm.The sum of all dimensions must be no more than 150cm (1x length + 1x width + 1x height)Maximum weight of 30kgParcel Locker:Maximum dimensions of 64x38x39cmMaximum weight of 25kgLuxembourg :Pick-up point:The length of the longest side must not exceed 150cm.The sum of all dimensions must be no more than 300cm (1x length + 2x width + 2x height)Maximum weight of 30kgParcel Locker:Maximum dimensions of 75x44x61cmMaximum weight of 30kgThe Netherlands:Pick-up point:Maximum dimensions of 80x50x40cmMaximum weight of 20kgMaximum volume of 150dm3 (a capacity of 150l)Parcel Locker:Maximum dimensions of 60x35x35cmMaximum weight of 20kg1For France, a surcharge applies if L x W x H &gt;150 cm2Certain countries limit the weight of parcels (example: 20 kg), see limits per country

Question 3

How do I prepare my international parcel for shipping?

Accepted Answer

Place what you want to send in a sturdy box that does not exceed the permitted dimensions, filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from.Seal the box, making sure to remove any old labels on the outside.Specific documents

Question 4

Why does bpost apply revised tariffs for parcels sent at the end of the year?

Accepted Answer

The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day.In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.

Question 5

In which countries can I have parcels delivered to a pick-up point?

Accepted Answer

Business customers with a bpost contract can ship parcels to pick-up points in Belgium, as well as these foreign countries:France: delivery to Points relais® (pick-up points) or Lockers of our partner Mondial RelayLuxembourg: delivery to PackUp Points (pick-up points) and PackUp 24/24 (parcel lockers) of our partner Post LU.The Netherlands: delivery to ServicePoints (pick-up points and parcel lockers) of our partner DHL.For these international deliveries, our partners will ensure that they inform and offer the appropriate tracking options to your receivers.

Question 6

What email address will the secure delivery code be sent to?

Accepted Answer

The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label.The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.

Question 7

When will bpost send the secure delivery code?

Accepted Answer

The unique code generated by bpost is used in tracking notifications. The recipient receives tracking emails when the following milestones are reached:When you confirm your delivery request as shipper.When the delivery round commences (for home deliveries) or when the mail is available at the Pick-up point.When a home delivery cannot be made because no one is present at the address, in notification and reminder emails.The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.

Question 8

What are the available options for international shipments?

Accepted Answer

For every shipment, bpost guarantees you a minimum amount in compensation (CMR) in the event of damage or loss, but you can also add the following guarantees:&nbsp;bpack World Businessbpack Europe Businessbpack World Express Probpack @bpost international (pick-up points)bpack World Easy RetourBasic guarantee: compensation up to €500OptionalIncludedOptionalOptionalNot availableComplementary guarantee: compensation up to €5000OptionalOptionalOptionalOptionalNot availableSigned-for deliveryOptionalOptionalOptionalOptional*Not available*Delivery against signature for shipments to Parcel Lockers is not possible.Select these options for your international shipments on your shipping platform or configure them in your integrated systems.

Question 9

Can e-commerce plugins be used to ship to Pick-up points abroad?

Accepted Answer

Shipping labels can be created for deliveries to pick-up points in the Netherlands with the PrestaShop and WooCommerce plug-ins. Shipments to Pick-up points in other countries will be available soon. If you have any questions about your plugin, you can always email eol@bpost.be.Shipping labels cannot currently be created for deliveries to a Pick-up point in another country than Belgium with the Adobe Commerce, Ecwid and Shopify plugins, but they will be available soon.However, you can manually create a label for delivery to a Pick-up point abroad on the bpost shipping platform.

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9 questions for the keyword « Ship parcels »

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9 questions
for the keyword « Ship parcels »