Find an answer via our frequently asked questions
Via our frequently asked questions, you will usually find an immediate answer to your questions. If you need more help, you can fill in the corresponding online form. This way, we will have all the information we need to quickly help you.
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Chat with our virtual assistant
Ask our virtual assistant for help 24/7. It gets smarter every day and learns through the questions you ask. If things get a little too complicated, you will be put through to a bpost employee during office hours.
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Chat with bpost – 24/7
Live chat - only during office hours
Ask our virtual assistant. If things get too complicated, a bpost employee will help.
Call us - residentials
Zonal rate
From 8:00 to 12:30
From 13:00 to 18:00
From 9:00 to 13:00
Call us - business customers
Zonal rate
From 8:00 to 12:30
From 13:00 to 17:30
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bpost
Postbus 5000
1000 Brussels
