Frequently asked questions
Send letters and cards
Preparation
Are there things that I can't send abroad or to specific countries?

Are there things that I can't send abroad or to specific countries?

It is forbidden to send money by both national and international mail.

More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel.

Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).

For a complete overview, look in our General Terms and Conditions (NL)
How do I stamp my letter correctly?
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time. To the overview page
How do I write the address correctly on the envelope?
Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost. The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required).Adres brief EN
  • Positioning zone of recipient address box
  • Recipient address box
  • Franking and cancellation zone
  • Free zone for the sender
  • Return address zone
  • Index zone
  • Semi-free zone for the sender (no address)
    • What are the permitted sizes and weights for a letter?
    The maximum dimensions your letter can be are:
    • length: 350 mm
    • width: 230 mm
    • thickness: 30 mm
    • weight: 2 kg
    If your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label. Number of stamps on your letter Our overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time. To the overview page
    If you didn't find an answer to your question?

     

    Please contact us.

    Call

    Monday - Friday :
    08.00 – 12.30
    13.00 – 18.00

    Saturday :
    09.00 – 13.00

    Zonal rate. Waiting time varies.

    Phone Customer Care Centre
    Phone Customer Care Centre
    tel:022785126