I cannot see the funds I transferred on my bpaid card. What went wrong?

Reloading your card usually takes three business days, or five in exceptional circumstances. There are two reasons why you may not see your funds on your card after five business days:

• You did not enter the 12-digit ID code on the back of your card (100/xxxx/xxxxx) in the structured reference field.
• You have reached your reload limit (minimum €10; maximum €2,500 per reload and €8,000 per year)

The amount will be returned to your amount within 10 business days.