Frequently asked questions
Send letters and cards
Stamping and addressing
I made a mistake in the recipient's address. What should I do?

I made a mistake in the recipient's address. What should I do?

If we cannot deliver your letter and your address is on the back of the envelope, then the letter will be sent back to you.
Tip: always validate the address with our online tool.

Validate an address
How do I stamp my letter correctly?
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.To the overview page
Which stamps do I use for a letter to a foreign address?
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop.example EUROPEeShop - stamps EUROPEexample WORLDeShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
How many stamps should I put on my letter?
The number of stamps you attach to your letter depends on:
  • the destination
  • the size and weight of your letter
Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126