I only receive part of my mail or none at all. What can I do?

The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. Do you have a contract with our Moving Department and you don't receive mail at your new address? Perhaps something has gone wrong with forwarding your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department. If there is another reason, your can report your incorrect postal delivery online, preferably via our online form. We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.

If you haven’t received a newspaper in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary. 

If you haven’t received your magazine in your letterbox, it is best to contact the publisher directly. That way, your complaint will immediately be dealt with properly. The publisher can then offer compensation or extend your subscription. Your complaint will also be forwarded to bpost automatically so that we can improve our service if necessary.