What can I use the My bpost app for?

The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…

• See the status of parcels in Track & Trace

  You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.

• Set your delivery preferences for parcels

  In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery:

  • your preferred neighbour
  • a safe place in or around your home
  • your preferred pick-up point

  You can also have your parcel delivered straight to a pick-up point or parcel locker.

• Set your delivery preferences for registered mail

  In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.

• Create a shipping label

  You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.

• Settle import charges

  When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.

• Open screenless Parcel Lockers

  You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.