Q: How can I modify my data, or delete my bpost account?

You can contact us any time via our personal data webform, if you wish to:access your personal datamodify your personal datadelete your personal data, including your bpost accountlimit or refuse the processing of your personal dataa different request related to your personal dataPlease note that by deleting your account or personal data, you might no longer be able to access some services. Our customer service may contact you to clarify your request and explain the consequences.

Question 1

I cannot log in using my password. What should I do?

Accepted Answer

Try the password you use to log in to one of these bpost tools or applications. It’s possible that this has replaced your current password. That's because bpost is switching to a single bpost account.Forgotten passwordIf you can't remember your password and the password of a different bpost tool or app doesn’t work, you can always request a new password via 'forgot password' on the login screen. You will receive an email with further instructions on how to create a new password. This password will then be valid for all applications and tools linked to the updated bpost account.

Question 2

Which tools and apps can I already sign in to with the updated bpost account?

Accepted Answer

The following bpost tools and applications are accessible with the same email address and password:bpaidOnline shipping tool for parcelsMyPreferencesMy bpost appMobile PostcardDe Verhuisdienst

Question 3

How can I modify my data, or delete my bpost account?

Accepted Answer

You can contact us any time via&nbsp;our personal data webform, if you wish to:access your personal datamodify your personal datadelete your personal data, including your bpost accountlimit or refuse the processing of your personal dataa different request related to your personal dataPlease note that by deleting your account or personal data, you might no longer be able to access some services. Our customer service may contact you to clarify your request and explain the consequences.

Question 4

How do I know which email address I will have to use to log in from now on?

Accepted Answer

The email address with which you must log in from now on depends on the account(s) you have already created.&nbsp;I have an&nbsp;account for one of these bpost tools or appsYou can continue to use this account with the email address and password that you presently use. This account has automatically become your ‘bpost account’. From now on, you can also log into the other tools and apps for which&nbsp;the new bpost account is valid.&nbsp;I have an account for multiple of&nbsp;these bpost tools or apps.In this case, it depends on whether you use the same email address for the different accounts.- I use the same email addressIf you use the same email address for different&nbsp;accounts, you can continue to use it to log in. If you don't succeed in logging in, find out what you need to do.- I use a different email addressIf you use a different email address, you now have multiple&nbsp;‘bpost accounts’.&nbsp;You can continue to log in with your current login details.If you would rather keep one account that allows you to log in to both tools, find out what you need to do..table-which-logon {border-collapse:collapse;width:100%;}.table-which-logon td {padding:10px; border:1px solid #CCC;}

Question 5

Why is bpost switching to a single bpost account?

Accepted Answer

By switching to a single bpost account, you only have to remember one email address and password. This way, you can use the same information to log in to the various bpost tools and applications for which you have an account. It is a simple, efficient and secure way to access our services.The migration to a single bpost account will take place step by step. Discover which bpost applications and tools can (soon) be accessed using the same email address and password.

Question 6

I use different email addresses for different tools and apps from bpost. How do I switch to a single bpost account?

Accepted Answer

If you would like to keep one bpost account that allows you to sign in to every tool and app that has the renewed bpost account, follow these steps:Step 1: Choose your email addressDecide which email address you want to use from now on as a bpost account to sign in to the different tools and apps.Step 2: Use this email address for all your tools and appsYou do not need to take any action for the account(s) with which you already use this email address. If you want to use your chosen email address (see step 1) to sign in to other tools (e.g. the online shipping tool, My bpaid app, My bpost app, MyPreferences or Mobile Postcard), follow the steps below:&nbsp;I have an online shipping tool accountUse the data from your chosen bpost account (see step 1) to sign&nbsp;in to the online shipping tool via parcel.bpost.be.Please note:&nbsp;in this case, your shipping history, personal address file, order history, etc. do not move to this bpost account.&nbsp;&nbsp;I have a bpaid accountTo sign in to your bpaid account with the details from your bpost account (see step 1), there are two options:Change your email address in the My bpaid app. Go to ‘My account’ and select ‘Email address and password’. You can change your email address there. Your bpaid profile will then be linked to your bpost account automatically.Phone the bpaid customer service and request that your email address is changed. Your bpaid profile will then be linked to your bpost account automatically.&nbsp;I have a My bpost accountGo to the My bpost app and sign&nbsp;in&nbsp;with your bpost account details.Please note:&nbsp;in this case, your history, data, etc. do not move to this bpost account.&nbsp;I have a MyPreferences accountGo to MyPreferences&nbsp;or the My bpost app and click on 'I already have a bpost account' then sign in with the details from your bpost account (see step 1).&nbsp;Please note: in this case, you have to reset your delivery preferences.I have a Mobile Postcard accountUse the data from your chosen bpost account (see step 1) to sign&nbsp;in to the Mobile Postcard app.&nbsp;Please note:&nbsp;Your purchased credits are not automatically transferred. Find out how to transfer credits.&nbsp;I have a Verhuisdienst accountYou cannot transfer your Verhuisdienst contract&nbsp;to another account. As long as your contract is active, it is best to keep a second bpost account. You can conclude new contracts by signing in with the details of your chosen bpost account (step 1).

Question 7

Does my shipping history automatically move to the new online shipping tool?

Accepted Answer

Yes, all data from the previous version are automatically transferred to the new online tool. This means that your shipping history, personal address file, order history, etc. are automatically transferred to the new version.&nbsp;Please note that your data (e.g. shipping history) in the online shipping tool are linked to your bpost account. Therefore, you will have to continue using the same bpost account if you do not want to lose this data.

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