Question 1

I received a letter from two months ago. How is that possible?

Accepted Answer

Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.

Question 2

Will I receive compensation if my priority mail is not delivered the next workday?

Accepted Answer

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

2 questions
for the keyword « Delivered too late »

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2 questions for the keyword « Delivered too late »

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2 questions
for the keyword « Delivered too late »