Question 1

How can I track my registered mail online?

Accepted Answer

Go to Track &amp; Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.

Question 2

Can I follow my registered mail online once it leaves Belgium?

Accepted Answer

Can I follow my registered mail online once it leaves Belgium?• all EU countries except Spain, Romania and Bulgaria• Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.

Question 3

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

Question 4

Who should I contact if my international registered mail is not delivered?

Accepted Answer

It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.

Question 5

How do I know whether the addressee received my international registered mail?

Accepted Answer

Before your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 6

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 7

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 8

How do I know if my registered mail has been delivered?

Accepted Answer

You can track your registered mail item and see when it is delivered in Track &amp; Trace. Affix proof of receipt when you want proof that the addressee has taken receipt of your mail item.

Question 9

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 10

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 11

Can I receive a proof of deposit of my registered mail by email?

Accepted Answer

At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app if you create a shipping label there. The proof of deposit will appear in the app when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.

11 questions
for the keyword « Follow »

Download My bpost app

The benefits of a bpost account?

11 questions for the keyword « Follow »

Download My bpost app

11 questions
for the keyword « Follow »