Question 1

Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?

Accepted Answer

Yes, you can, as long as your return is arranged through bpost. Depending on the Drop-off point, you will need to take into account the dimensions of your parcel.Delivery of your return shipment to a Post Office or Post PointIf you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m.Delivery of your return shipment in a Parcel LockerIf you are delivering your return shipment to a Parcel Locker, please note the following maximum dimensions: 42 x 31 x 58 cm.Delivery to the postmanYou can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely.Have a return shipment picked upIf you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel.You can request a pick-up online or by calling 02 278 50 44.If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day.Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request.Find a Drop-off point

Question 2

Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?

Accepted Answer

bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL.A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail.The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel.One of our partners is responsible for the delivery of your return shipment outside Belgium.

Question 3

How should I return a parcel?

Accepted Answer

You have two options.The original sender provided a return label:Attach the return label to the box.Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up.The original sender did not provide a return label:&nbsp;Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination.Attach the shipping label to the box then bring the parcel to bpost or have it picked up.If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.

Question 4

What are the conditions for giving my parcel to the postman?

Accepted Answer

To send or return your parcel with the postman, the following conditions apply:&nbsp;The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.Your parcel cannot weigh more than 30 kg.You are allowed to give the postman maximum 2 parcels per visit.Your parcel must be ready for shipping with a shipping or return label from bpost on it.Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.

Question 5

How much does it cost to return a parcel?

Accepted Answer

If the original sender offers you the option to return your parcel, then you have two options:The return shipment is free.The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds.If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

Question 6

Will bpost pick up my parcel?

Accepted Answer

If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel.You request a pick-up or collect online.If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.

Question 7

Where do I find the return label for my return shipment?

Accepted Answer

If the original sender offers you the possibility to return your parcel, then there are three possibilities:The return label is in the parcel.You download the return label from the sender's online shop and print it at home.Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back.If the original sender does not offer any return options, then you must create and purchase a shipping label.

Question 8

How to send or return my parcel through the postman?

Accepted Answer

When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. This is handy if you want to return a parcel to a webshop, for example. There are, however, a few conditions before you can hand your parcel to the postman:Your parcel must be ready for shipmen with the shipping or return label attached.Your parcel cannot weigh more than 30 kg.The postman will only accept your parcel if he needs to deliver another one to your address, so you can't just leave it next to your letterbox.Bear in mind that the postman can refuse your parcel if it does not meet the conditions, or if he cannot take it with him safely.

Question 9

What are the maximum size and weight of a return shipment?

Accepted Answer

If you want to return a parcel within Belgium or abroad, then:Your parcel may not weigh more than 30 kgThe longest side may not be longer than 1.5 mThe total dimension may not be greater than 3 m (1 x length + 2 x width + 2 x height)To return a parcel of maximum 2 kg abroad, different maximum dimensions apply:The longest side is maximum 60 cmAll dimensions together are maximum 90 cmIf the parcel is a cylinder: maximum 60 cm long and 20 cm diameter

Question 10

I received a parcel from UPS. Can bpost help me with the return shipment?

Accepted Answer

You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail.The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

Question 11

How do I create a mailing label? How long does it remain valid? Where do I have to attach it?

Accepted Answer

If the original sender does not offer any return options, then you must return your parcel and purchase a shipping label on our website, in the eShop or in a Post Office, Post Point or Parcel Point. The shipping label is valid for 3 months, but you should ask the original sender how much time you have to send your parcel back.You attach the shipping label firmly on your parcel with tape. It must not come loose. Make sure that the entire shipping label is legible. The barcode must be visible immediately. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.

Question 12

How should I pack my return shipment?

Accepted Answer

Just like you pack regular mail:Protect the contents properly.Provide suitable and sturdy packaging with the correct dimensions.You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.

Question 13

Can I use the same packaging or do I have to purchase new packaging?

Accepted Answer

If the original packaging is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place the return label on top of it.If the original packaging is damaged or cannot be securely closed, use alternative packaging. In our eShop, you'll find reusable boxes in various sizes.

Question 14

The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?

Accepted Answer

If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.

Question 15

Is a return label the same as a mailing label?

Accepted Answer

If the online shop provides a label for sending your order back, it is called a return label.If you must purchase a label on our website or in our eShop, a Post Office, Post Point or Parcel Point, it is called a shipping label.

Question 16

Should I purchase a mailing label in the Post Office or online?

Accepted Answer

You can purchase a shipping label on our website, in our eShop or in a Post Office, Post Point or Parcel Point.You can create your shipping label on our website then print it. That is the cheapest.If you need more than one shipping label, then purchasing them via our website is the most economical.

Question 17

There is already a return label in the parcel that I want to send back. Should I use that label?

Accepted Answer

If there is a return label in your parcel, then you should use it. That usually means that you can send back your return shipment for free. If you want to be sure, check the website of the original sender.

Question 18

Can I place multiple return shipments for the same online shop in one parcel?

Accepted Answer

Yes you can. But if you want to follow the status of your return shipments and guarantee the quality of your return shipment, you shouldn't do it.

Question 19

How do I prepare my return shipment?

Accepted Answer

Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker, or if you give it to the postman.

Question 20

Can I buy packaging somewhere for my return shipment?

Accepted Answer

You can buy packaging in:Post OfficePost PointParcel Point (depends on stocks in the shop)eShop

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