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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Return a parcel
Received the wrong parcel
5
questions
for the keyword
« Received the wrong parcel »
I received a parcel that is not intended for me. What should I do?
I received a parcel with the wrong contents. What should I do? Who will deliver the correct parcel?
Should I contact the online shop before I send the parcel back?
Which evidence should I provide to prove that the contents of my parcel are incorrect?
How much time do I have to return the parcel with the wrong contents and get a refund?
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