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How much does it cost to return a parcel?
FAQResidential
If the original sender offers you the option to return your parcel, then you have two options: The return shipment is free. The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds. If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Can I purchase one shipping label in the eShop?
FAQResidential
No, You can no longer buy pre-franked shipping labels in our eShop. In order to improve the quality of our products, we will no longer be selling pre-franked labels in our eShop, Post Offices, Postal Points or Parcel Points as from 15/04/2025. Of course, you can still use the prepaid labels you have already purchased from us. They will remain valid until 31/12/2026. If you would like to create a shipping label online, you can use our shipping tool . You can also visit a Post Office, Postal Point or Parcel Point.
I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?
FAQResidential
You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.
Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
FAQResidential
Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation . You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. You can also choose the ‘With warranty’ option for parcels sent abroad.
You can send money from all 161 countries where Ria Money Transfer is active. In all those countries you only need a valid identity document. You'll find a list of countries that you can send money to in your Post Office or Ria agency.
Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)
FAQResidential
To receive your money, give the counter clerk of the Post Office or Ria agency the following five things: the PIN code of the transaction the first and last name of the sender the country where the money was sent the amount that you expect your identity document
When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.
What do I need to pick up my registered mail?
FAQResidential
If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point: The failed delivery notice Your ID card If you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail. Have someone else pick it up? You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy .
You can protect the contents of your parcel within Belgium up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or the damage.
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