Question 1

Can I purchase one shipping label in the eShop?

Accepted Answer

No, You can no longer buy pre-franked shipping labels in our eShop. In order to improve the quality of our products, we will no longer be selling pre-franked labels in our eShop, Post Offices, Postal Points or Parcel Points as from 15/04/2025. Of course, you can still use the prepaid labels you have already purchased from us. They will remain valid until 31/12/2026.

If you would like to create a shipping label online, you can use our shipping tool. You can also visit a Post Office, Postal Point or Parcel Point.

Question 2

How much does it cost to send a parcel?

Accepted Answer

The price to send a parcel depends on the weight, size, destination&nbsp;and the shipping option (with a guarantee, delivered to a Pick-up Point, etc.). You can easily calculate the price of your parcel online using our price calculator. Enter the destination and weight and discover our prices instantly.

Question 3

Send a parcel: which details do I need?

Accepted Answer

To deliver your parcel correctly, we need the following details:

Your address. In case your parcel is returned.
Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
The dimensions and weight of your parcel.

Sending a parcel outside the EU In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents): On this form, you have to fill in the following fields:

Sender
Addressee
Phone number and email address of the recipient
HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
Country of origin
Shipment details

Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

Question 4

How must I print and attach my online shipping label?

Accepted Answer

You print and attach your shipping label as follows:Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'.Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.

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Can I purchase one shipping label in the eShop?

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