Send a parcel: which details do I need?

To deliver your parcel correctly, we need the following details:

• Your address. In case your parcel is returned.
• Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
• Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
• The dimensions and weight of your parcel.

Sending a parcel outside the EU

In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents):

On this form, you have to fill in the following fields:

• Sender
• Addressee
• Phone number and email address of the recipient
• HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
• Country of origin
• Shipment details

Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.