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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
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Track all your parcels with the My bpost app
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Frequently asked questions
Send a parcel
Send within Belgium
Send abroad
Shipping options
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Pricing
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109
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
Where can I hand in my parcel?
What can't I send
What happens if my parcel is not delivered?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How do I send a parcel with a Parcel Locker?
What does bpost do if my parcel is lost, damaged or stolen?
How do I create a shipping label?
Does bpost a courier service for quick deliveries?
How do I know when my parcel arrived at the addressee?
How long will my international parcel be in transit?
What are the conditions for giving my parcel to the postman?
What are the dimensions of the different bpost parcels?
My parcel has been in transit for longer than expected. What should I do?
Send a parcel: which details do I need?
What is the bpost price to send a parcel abroad?
How long will my parcel be in transit to a destination abroad?
What is the cheapest way to send my parcel?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
Where can I buy boxes and envelopes to send a parcel?
Which delivery possibilities does bpost offer?
How must I print and attach my online shipping label?
Which documents do I need to send a parcel abroad?
Can I send money?
How do I know if my parcel got through customs successfully?
What are the size and weight restrictions for international parcels?
Who should I contact if something went wrong with my parcel in a foreign country?
How does the Parcel Box work and where can I find one?
How to send or return my parcel through the postman?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
How do I stamp my parcel?
I am not receiving new updates via Track & Trace, is that normal?
I listed the wrong address, can I change it?
Can the receiver pay my shipment to the postman with payment upon delivery?
Can my parcel be delivered the same day?
Should I report the theft of my parcel to the police?
How do I create a personal account for the online shipping tool?
Can I protect my international parcel against theft or damage?
Do I have to send my parcel in a bpost box?
What if customs holds my parcel?
What are the possibilities for protecting the contents of my parcel?
Can I give my prepared parcel to the postman?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
I sent a parcel. How do I receive a receipt or invoice?
How do I know for sure that my parcel is lost?
Can I edit the location or time of a delivery?
Which countries do not require customs documents if I want to send a parcel?
How do I send a parcel with signature upon receipt?
What is an HS code?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
I made an error when making my mailing label online. Can I still adjust the details?
Can I attach stamps to my parcel instead of a mailing label?
What do I need to make my shipping label?
Can I drop off my parcel in a Parcel Locker 24/7?
Can I create my shipping label or have it printed in a Post Office?
Where can I hand in my parcel?
What happens if the addressee has moved house?
Can I buy a pre-stamped box?
How do I send a fragile parcel with bpost as safely as possible?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I follow my parcel in any country?
Can I send my parcel via bpost to a Pick-up point in the Netherlands?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
How do I receive a proof of delivery for my parcel?
How will Brexit influence my shipments to the United Kingdom?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
My addressee refused the parcel. What should I do?
Can bpost open my parcel?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
What is the fastest way to get my parcel to the addressee?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
When is my shipment a parcel and not a letter?
When do I pay to import costs for a parcel?
How do I prove the value of the object that I send?
Can I send my parcel via bpost to a Pick-up point in France?
Who is responsible for the delivery: bpost or an external postal partner?
Can I purchase one shipping label in the eShop?
Why should I create an account?
Under which circumstances will customs open my parcel for inspection?
How do I pay for my online shipping label?
Can I create a shippig label with the My bpost app?
How do I stamp my parcel for outside Belgium?
Can someone in the Post Office or Post Point help me with my international shipment?
Is a parcel with the word ‘fragile’ on it treated with extra care?
How do I prepare my parcel for a foreign destination?
Must I wrap my parcel in a special way if I want to send it abroad?
Can I write the address on my parcel in my own language?
What should I do if I want to send an important parcel?
Where can I buy several packages at the same time?
Why didn't I receive an e-mail after sending my parcel with a Parcel Locker?
Can I purchase international shipping labels in the eShop?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
Why does bpost register the data of my international parcels electronically?
How do I avoid that the recipient must pay import costs?
What happens to my parcel after the postman takes it?
Why does bpost apply revised tariffs for parcels sent at the end of the year?
What is Recupel return via bpost?
Which old electronic devices can I give the mail carrier?
Can I hand the postman a parcel on behalf of someone else?
What conditions must my parcel with old electronic devices meet?
Which compensation will I receive if my parcel is stolen, lost or damaged?
How much does it cost to give the mail carrier a parcel with old electronic devices?
How many parcels with old electronic devices can I give the mail carrier?
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