Why didn't I receive an e-mail after sending my parcel with a Parcel Locker?

Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.

For parcels in Belgium, you can choose from different delivery possibilities:

• At a home or work address
• In one of the 3000 bpost Pick-up Points:
  • Post Office
  • Post Point
  • Parcel Point
  • Parcel Locker

For parcels to foreign countries, you must always send to an address. The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.

You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss. You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation.