Q: What is the fastest way to get my parcel to the addressee?

The fastest way to send your parcel within Belgium is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.

Question 1

Does bpost a courier service for quick deliveries?

Accepted Answer

Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.

Question 2

Which delivery possibilities does bpost offer?

Accepted Answer

For parcels in Belgium, you can choose from different delivery possibilities:At a home or work addressIn one of the 3000 bpost Pick-up Points:Post OfficePost PointParcel PointParcel LockerFor parcels to foreign countries, you must always send to an address.&nbsp;The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.

Question 3

Can I protect my international parcel against theft or damage?

Accepted Answer

You can protect the contents of your parcel sent abroad up to €500 via the ‘With warranty’ mailing option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500) + the shipping costs. If the contents only include documents, then you will be reimbursed €15 in case of damage or loss.You can select the ‘With warranty’ mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to mail your parcel sent abroad with warranty. More information about the calculation of this compensation.

Question 4

How do I send a parcel with signature upon receipt?

Accepted Answer

If you want a signature upon receipt of your parcel, you should choose the shipping option ‘with guarantee’. That means the recipient must sign for receipt and you have a guarantee up to €500 if your parcel is lost or damaged. To send your parcel with a guarantee, click on the ‘Guarantee (up to €500)’ option on the online shipping tool. Or ask about it in the Post Office or Post Point. You will have to pay extra for this option.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

Question 5

Can I send my parcel via bpost to a Pick-up point in the Netherlands?

Accepted Answer

Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added.Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions:The length of your parcel may not exceed 120 cm.The sum of the length, width and height of your parcel may not exceed 150 cm.Your parcel can weigh maximum 20 kg.You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.

Question 6

How do I send a fragile parcel with bpost as safely as possible?

Accepted Answer

Tips for sending a fragile parcel:Make sure that two fragile objects don't touch - place something between them.Fill the empty space in the box with blister padding or other material.bpost does not have a specific way of sending fragile objects.

Question 7

How do I receive a proof of delivery for my parcel?

Accepted Answer

You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged.You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email:When the parcel is deliveredIf the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point.If the addressee has not collected it from the Post Office, Post Point or Parcel Locker.For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.

Question 8

Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?

Accepted Answer

Sent within Belgium (national)With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage.If your parcel is shipped ‘with guarantee’, you will be reimbursed for the value of the contents of the shipment (up to €500) +&nbsp; the shipping costs. If the contents only include documents, you will receive a €15 compensation.Sent outside Belgium (international)Depending on&nbsp;the shipping option,&nbsp;you are entitled to the following compensation:Economy: no compensationStandard: the maximum compensation is&nbsp;40 SDR* + 4.5 SDR* per kg + the postage fees.&nbsp;More information about this calculation.With guarantee:&nbsp;You will be reimbursed for the value of the contents of the shipment (up to €500) + the shipping costs. If the contents only include documents, you will receive a €15 compensation.

Question 9

What is the fastest way to get my parcel to the addressee?

Accepted Answer

The fastest way to send your parcel within Belgium&nbsp;is with our courier service Euro-Sprinters. If you place an order today, then it will be collected and delivered today.bpost also delivers parcels quickly. If you send a parcel, we try to deliver it the next workday within Belgium.

Question 10

Can I send my parcel via bpost to a Pick-up point in France?

Accepted Answer

Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added.Please note that your parcel for a Pick-up point in France must meet the following conditions:The length of your parcel may not exceed 120 cm.The sum of the length, width and height of your parcel may not exceed 150 cm.Your parcel can weigh maximum 30 kg.You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.

Question 11

When do I pay to import costs for a parcel?

Accepted Answer

As the sender, you don't pay import costs. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities. These fees depend on local customs regulations.

Question 12

When is my shipment a parcel and not a letter?

Accepted Answer

Your shipment automatically becomes a parcel if it exceeds at least one of these dimensions and the weight below:Width: 230 mmLength: 350 mmHeight: 30 mmWeight: 2 kg

Question 13

Is a parcel with the word ‘fragile’ on it treated with extra care?

Accepted Answer

Your parcel with fragile contents is treated with just as much care as other shipments. We do not have a separate approach.

Question 14

What should I do if I want to send an important parcel?

Accepted Answer

If you want extra assurance for your parcel, you can choose these options when creating a shipping label:With guarantee: your parcel is protected against damage and loss up to €500. And the postman asks the receiver to sign for receipt.Confirmation of delivery: you receive a text message or email when the parcel is delivered, if the parcel could not be delivered, or if the addressee has not collected the parcel in the Post Office or Post Point.These options are also available for parcels sent abroad and can be requested at a Post Office or Post Point.

Question 15

Why didn't I receive an e-mail after sending my parcel with a Parcel Locker?

Accepted Answer

As soon as the postman picks up your parcel, you will receive a mailing receipt by e-mail. If you did not receive this e-mail, please check your spam folder. If the e-mail is also not in your spam folder, please contact our Customer Care Centre via the online form at the bottom of this page.

Question 16

Is my parcel additionally protected against theft and damage if I send it in a bpost box?

Accepted Answer

Your parcel does not receive extra protection if you send it in a bpost box. If you want extra protection, choose the ‘With warranty’ shipping option. In case of loss or damage, you will be reimbursed for the value of the contents of your shipment (up to max. €500). More information about the calculation of this compensation.You can select this mailing option when creating a shipping label via the online shipping tool. Or go to a Post Office or Post Point near you and ask the counter clerk to send your parcel with warranty.You can also choose the ‘With warranty’ option for parcels sent abroad.

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