Frequently asked questions
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How do I create a shipping label?

How do I create a shipping label?

Follow the steps below to easily create your own shipping label:

  • Go to the online shipping tool or the My bpost app and choose between a national or international shipment.
  • Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.
  • Enter your details then those of the addressee.
  • Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
Create your shipping label
What does bpost do if my parcel is lost, damaged or stolen?
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment. Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.
  • In case of damage, your complaint must be submitted to us within 7 calendar days.
  • If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.
If you are the recipient, please contact your sender.
How do I create a shipping label?
Follow the steps below to easily create your own shipping label:
  • Go to the online shipping tool or the My bpost app and choose between a national or international shipment.
  • Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.
  • Enter your details then those of the addressee.
  • Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
Does bpost a courier service for quick deliveries?
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
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