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You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
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Track all your parcels with the My bpost app
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Frequently asked questions
Send a parcel
Send abroad
Preparing a parcel
Create shipping label
Hand in a parcel
Follow a parcel
Upon delivery
69
questions
for the keyword
« Send abroad »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How much does it cost to send a parcel?
Where can I hand in my parcel?
What can't I send
What happens if my parcel is not delivered?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How do I send a parcel with a Parcel Locker?
How do I create a shipping label?
How do I know when my parcel arrived at the addressee?
How long will my international parcel be in transit?
What are the dimensions of the different bpost parcels?
My parcel has been in transit for longer than expected. What should I do?
Send a parcel: which details do I need?
What is the bpost price to send a parcel abroad?
How long will my parcel be in transit to a destination abroad?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
Where can I buy boxes and envelopes to send a parcel?
How must I print and attach my online shipping label?
Which documents do I need to send a parcel abroad?
Can I send money?
How do I know if my parcel got through customs successfully?
What are the size and weight restrictions for international parcels?
How does the Parcel Box work and where can I find one?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
How do I stamp my parcel?
I am not receiving new updates via Track & Trace, is that normal?
I listed the wrong address, can I change it?
Can my parcel be delivered the same day?
How do I create a personal account for the online shipping tool?
Do I have to send my parcel in a bpost box?
What if customs holds my parcel?
Can I give my prepared parcel to the postman?
I sent a parcel. How do I receive a receipt or invoice?
Can I edit the location or time of a delivery?
Which countries do not require customs documents if I want to send a parcel?
What is an HS code?
Can I attach stamps to my parcel instead of a mailing label?
I made an error when making my mailing label online. Can I still adjust the details?
What do I need to make my shipping label?
Can I drop off my parcel in a Parcel Locker 24/7?
Where can I hand in my parcel?
Can I create my shipping label or have it printed in a Post Office?
What happens if the addressee has moved house?
Can I buy a pre-stamped box?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I follow my parcel in any country?
How will Brexit influence my shipments to the United Kingdom?
My addressee refused the parcel. What should I do?
Can bpost open my parcel?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
When do I pay to import costs for a parcel?
Who is responsible for the delivery: bpost or an external postal partner?
Can I purchase one shipping label in the eShop?
Why should I create an account?
Under which circumstances will customs open my parcel for inspection?
How do I pay for my online shipping label?
Can I create a shippig label with the My bpost app?
Can someone in the Post Office or Post Point help me with my international shipment?
How do I stamp my parcel for outside Belgium?
How do I prepare my parcel for a foreign destination?
Must I wrap my parcel in a special way if I want to send it abroad?
Can I write the address on my parcel in my own language?
Where can I buy several packages at the same time?
Can I purchase international shipping labels in the eShop?
Why does bpost register the data of my international parcels electronically?
How do I avoid that the recipient must pay import costs?
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