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You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
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Guten Tag,
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Frequently asked questions
Send a parcel
Send abroad
Follow a parcel
23
questions
for the keyword
« Follow a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
What happens if my parcel is not delivered?
How do I know when my parcel arrived at the addressee?
How long will my international parcel be in transit?
My parcel has been in transit for longer than expected. What should I do?
How long will my parcel be in transit to a destination abroad?
How do I know if my parcel got through customs successfully?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
I am not receiving new updates via Track & Trace, is that normal?
I listed the wrong address, can I change it?
Can my parcel be delivered the same day?
What if customs holds my parcel?
Can I edit the location or time of a delivery?
What happens if the addressee has moved house?
Can I follow my parcel in any country?
How will Brexit influence my shipments to the United Kingdom?
My addressee refused the parcel. What should I do?
Can bpost open my parcel?
When do I pay to import costs for a parcel?
Who is responsible for the delivery: bpost or an external postal partner?
Under which circumstances will customs open my parcel for inspection?
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