How does the Parcel Box work and where can I find one?

You can drop off your parcel in various places and ways:

• in a Post Office, Post Point or Parcel Point:
  • up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.
  • in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.
• in a Parcel Locker
• to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman.
• you can have it picked up at home for a fee
• in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment)

Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc. Sending a parcel via a Parcel Locker with screen

• Take your parcel (with a return label on it) to a Parcel Locker in your neighbourhood.
• Scan the code on your shipping label or enter the barcode manually.
• Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.
• Close the door and confirm on the screen.

Sending a parcel via a Screenless Parcel Locker

• Take your parcel (with a return label on it), to a Parcel Locker in your neighbourhood.
• Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.
• Click 'Send' at the bottom of the app and then on 'Add a shipment'.
• Follow the steps to select the Parcel Locker and an appropriate locker.
• Place your parcel in the locker and close the door.

The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track & Trace.

To send or return your parcel with the postman, the following conditions apply: 

• The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.
• Your parcel cannot weigh more than 30 kg.
• You are allowed to give the postman maximum 2 parcels per visit.
• Your parcel must be ready for shipping with a shipping or return label from bpost on it.

Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.