Question 1

Where can I hand in my parcel?

Accepted Answer

You can drop off your parcel in various places and ways:in a Post Office, Post Point or Parcel Point:up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.in a Parcel Lockerto the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman.you can have it picked up at home for a feein a MassPost Center (from 20 to 250 parcels per day, with or without an appointment)Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

Question 2

How do I send a parcel with a Parcel Locker?

Accepted Answer

You can send your parcel by leaving it in one of our Parcel Lockers. You can find them everywhere in Belgium, near supermarkets, stations, office buildings, etc.Sending a parcel via a Parcel Locker with screenTake your parcel (with a return label on it) to a Parcel Locker in your neighbourhood.Scan the code on your shipping label or enter the barcode manually.Put the parcel in the locker that opens automatically. If the locker is too small, press 'Report a problem' on the screen and close the locker. A larger locker will then open.Close the door and confirm on the screen.Sending a parcel via a Screenless Parcel LockerTake your parcel (with a return label on it), to a Parcel Locker in your neighbourhood.Open the My bpost app and make sure that Bluetooth and location features are enabled on your smartphone.Click 'Send' at the bottom of the app and then on 'Add a shipment'.Follow the steps to select the Parcel Locker and an appropriate locker.Place your parcel in the locker and close the door.The postman will empty the lockers every working day. You will then receive a confirmation e-mail (be sure to check your junk mail). You can easily follow your parcel via the My bpost app or Track &amp; Trace.

Question 3

What are the conditions for giving my parcel to the postman?

Accepted Answer

To send or return your parcel with the postman, the following conditions apply:&nbsp;The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.Your parcel cannot weigh more than 30 kg.You are allowed to give the postman maximum 2 parcels per visit.Your parcel must be ready for shipping with a shipping or return label from bpost on it.Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.

Question 4

I want to hand in a parcel, where do I find Drop-off points and their opening hours?

Accepted Answer

You can find the different Drop-off points and their opening hours:Via 'Find a Drop-off Point'In the online shipping tool when you create a shipping labelYou can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman.

Question 5

How does the Parcel Box work and where can I find one?

Accepted Answer

&nbsp;You'll find Parcel Boxes in many Post Offices. It makes handing in your parcel faster and easier. Parcel Boxes are in the Post Office or in an area that is open 24/7. Some Parcel Boxes have a scanner. Your parcel is scanned when you hand it in. If the Parcel Box doesn't have a scanner, you don't have a Shipping Receipt.

Question 6

How to send or return my parcel through the postman?

Accepted Answer

When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send. This is handy if you want to return a parcel to a webshop, for example. There are, however, a few conditions before you can hand your parcel to the postman:Your parcel must be ready for shipmen with the shipping or return label attached.Your parcel cannot weigh more than 30 kg.The postman will only accept your parcel if he needs to deliver another one to your address, so you can't just leave it next to your letterbox.Bear in mind that the postman can refuse your parcel if it does not meet the conditions, or if he cannot take it with him safely.

Question 7

Can I give my prepared parcel to the postman?

Accepted Answer

To send or return your parcel with the postman, the following conditions apply:&nbsp;The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street.Your parcel cannot weigh more than 30 kg.You are allowed to give the postman maximum 2 parcels per visit.Your parcel must be ready for shipping with a shipping or return label from bpost on it.Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.

Question 8

Can I drop off my parcel in a Parcel Locker 24/7?

Accepted Answer

You can drop off your parcel in many Parcel Lockers 24/7. Some Post Offices also have a Parcel Box that is accessible around the clock. You can check the opening hours of all Parcel Lockers and Parcel Boxes via the link below.

Question 9

Where can I hand in my parcel?

Accepted Answer

You can hand in your parcel in different Drop-off points:In a Post Office, Post Point or Parcel Point: up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.In some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.In a Parcel Locker.For residential customers:&nbsp;When the postman rings your doorbell to deliver a parcel, you can also give him another parcel that you want to send.You can have it picked up at home for a fee.In a MassPost Center (from 20 to 250 parcels per day, with or without an appointment).Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

Question 10

Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?

Accepted Answer

You don't necessarily have to go to the Post Office or Post Point to send your parcel.You can also give it to the postman when he delivers a parcel. More information about giving your parcel to the postman.You can also have it picked up from your home for a fee.

Question 11

What is Recupel return via bpost?

Accepted Answer

When the mail carrier rings your bell to deliver a parcel, you can hand over 2 parcels containing old, small electronic devices (e.g. laptop, mobile phone, computer mouse, etc.) free of charge.Your parcel must meet the following conditions and have a Recupel shipping label. If the parcel fits in the letterbox, the mail carrier won’t ring your bell, and you won’t be able to hand over a parcel containing electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices.Recupel is a non-profit organisation that organises the collection and processing of discarded electronic devices in Belgium.Recupel return via bpost is a pilot project running until 28 February 2023. After an evaluation, bpost may continue to offer this service.

Question 12

Which old electronic devices can I give the mail carrier?

Accepted Answer

You can give small electronic devices, such as a broken blender, headphones, razor, tablet, smartphone or laptop. In other words, just about anything that works on batteries or with a plug. Remove the batteries before putting the device in a box for the mail carrier. Please note that your box or parcel must meet the following conditions.The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.

Question 13

Can I hand the postman a parcel on behalf of someone else?

Accepted Answer

Yes, you may. You don't have to be the sender of the parcel. It can be the parcel of your neighbour, a family member or someone else. You can give the parcel to the postman as long as it meetsthe required conditions.

Question 14

What conditions must my parcel with old electronic devices meet?

Accepted Answer

If you want to give the mail carrier old electronic devices (e.g. headphones, tablet or laptop), keep the following guidelines in mind:The mail carrier must ring your bell first and deliver a parcel to your addressYou are allowed to give the mail carrier max. 2 parcels per visitMake sure there are no batteries in your devicesUse a sturdy box or bag, seal it completely and stick a Recupel shipping label on it.Your parcel can weigh max. 30 kgYour parcel may not exceed 50 cm x 30 cm x 30 cmKeep in mind that the parcel can be refused if it does not meet the requirements. It can also be refused if the parcel cannot be carried safely due to loose cables, for example.The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.

Question 15

How much does it cost to give the mail carrier a parcel with old electronic devices?

Accepted Answer

Handing over a parcel with old electronic devices is free. Keep in mind that the mail carrier will only take your parcel if they have to ring your bell and deliver a parcel to you. Your parcel must also meet the following conditions.

Question 16

How many parcels with old electronic devices can I give the mail carrier?

Accepted Answer

If the mail carrier rings your bell to deliver a parcel, you can hand over max. 2 parcels containing old electronic devices.If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices.Please note that your box or parcel must meet the following conditions.

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16 questions for the keyword « Hand in a parcel »

Download My bpost app

16 questions
for the keyword « Hand in a parcel »