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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
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Frequently asked questions
Send a parcel
Something has gone wrong
Parcel damaged
Parcel returned
Parcel lost
Parcel 'does not move'
18
questions
for the keyword
« Something has gone wrong »
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
What happens if my parcel is not delivered?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What does bpost do if my parcel is lost, damaged or stolen?
My parcel has been in transit for longer than expected. What should I do?
Who should I contact if something went wrong with my parcel in a foreign country?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
I am not receiving new updates via Track & Trace, is that normal?
Should I report the theft of my parcel to the police?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
How do I know for sure that my parcel is lost?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
What happens if the addressee has moved house?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
My addressee refused the parcel. What should I do?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
How do I prove the value of the object that I send?
Which compensation will I receive if my parcel is stolen, lost or damaged?
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