You can drop off your parcel in various places and ways:

• in a Post Office, Post Point or Parcel Point:
  • up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.
  • in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.
• in a Parcel Locker
• to the postman when he has just delivered a parcel to you. More information about giving your parcel to the postman.
• you can have it picked up at home for a fee
• in a MassPost Center (from 20 to 250 parcels per day, with or without an appointment)

Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

The current postal legislation forbids the sending of letters or parcels, both within Belgium or abroad, with the following contents:

1. Dangerous goods:

Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries.

There is a specific exception for lithium batteries. Read all about it in this overview. It also includes an overview of all dangerous goods.

2. Prohibited items:

• Drugs, narcotics and psychotropic substances
• Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
• Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
• Objects that include statements that contravene public order or common decency 
• Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
• Shipments that contain counterfeit goods
• Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
• Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
• Parcels whose value is more than €5,000 

Some countries impose additional restrictions. Check the exceptions for China, Russia, the United States, the United Kingdom, France, Italy, Portugal, Luxembourg, Spain and Switzerland.

For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. 

For shipments to non-EU countries, you need to add the following documents:

• fill in the CN23 document completely and attach a copy (more information oncustoms documents):
  • These fields must be completed on this document:
    • Sender
    • Addressee
    • phone number and email address of the recipient
    • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
    • Country of origin
    • Shipment details
• Always include two copies of the invoice or the pro forma invoice.
• For shipments with a value of more than €1,000 you should also add the Single Administrative Document.