Can I download the My bpost app on my tablet?

Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play. If the My bpost still doesn't react, delete the app then reinstall it.
If you experience problems registering, please contact our customer service. An employee will help you create your account.

The My bpost app is your gateway to various bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…

• See the status of parcels in Track & Trace You can track all your parcels in the app. That includes parcels delivered by other companies. Most bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
• Set your delivery preferences for parcels In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery:
  • your preferred neighbour
  • a safe place in or around your home
  • your preferred pick-up point
  You can also have your parcel delivered straight to a pick-up point or parcel locker.
• Set your delivery preferences for registered mail In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
• Create a shipping label You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
• Settle import charges When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My bpost app.
• Open screenless Parcel Lockers You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My bpost app.

Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can:

• Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address.
• If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.

The email addresses you have added can easily be changed or deleted.