Do I have to pay import costs on gifts from outside the EU?
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift. If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment.
I have received a letter to provide the proof of value
Ask the sender to send you an email confirming:
- the contents of the shipment
- the value (in €) of the shipment
- that your shipment is a gift
You can then upload this email as proof via the online form. To do so, follow the instructions in the letter.
I have received an invitation to pay the import costs
Ask the sender to send you an email confirming:
- the contents of the shipment
- the value (in €) of the shipment
- that your shipment is a gift
Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof.
Please note: Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.
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