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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
Receive a parcel
Foreign parcel
Customs
Follow my parcel
32
questions
for the keyword
« Foreign parcel »
Why hasn't my international shipment been delivered?
Do I have to pay import costs on gifts from outside the EU?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
What should I do if my parcel cannot be cleared because insufficient information is provided?
How are import costs calculated?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
How can I follow my parcel that comes from abroad?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
I disagree with the import costs. What can I do?
How can I pay the import costs?
How do I dispute import costs on a gift?
Why do I have to pay 'fees for customs formalities'?
My parcel arrived in Belgium. How long will my parcel remain at customs?
How can I avoid paying import costs?
Do I need to pay import costs for a gift?
When does a parcel pass through customs?
Can I pay my import costs using another method than online?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
What can the result of a customs check be?
Will import costs be refunded if something goes wrong with customs or delivery?
Why do I have to pay for the import of a shipment?
Can I recover my import costs?
Why has the payment of my import costs failed?
Why are there customs checks on my parcel?
Why do I have to pay import costs for a barcode number I do not know?
Does my parcel have to go through customs if it comes from the European Union?
Do I have to pay import costs on my purchase via a European online shop?
Why do I need to provide an invoice during the import procedure of my parcel?
How much do I have to pay for customs formalities for shipments from outside the EU?
Do I have to declare my shipment via bpost?
Why do I have to pay customs formalities on all shipments from outside the EU worth more than €150?
Why have the customs rules changed for shipments from outside the European Union?
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