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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
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Frequently asked questions
Receive a parcel
Delivery to my home
Postman did not wait or ring doorbell
Not at home at the time of delivery
Received a failed delivery notice
Did not receive a failed delivery notice
Payment upon delivery
21
questions
for the keyword
« Delivery to my home »
I get a message that my parcel has been delivered, but I haven't received anything. What now?
The postman didn't ring the doorbell. What can I do?
How and when will I be informed that my parcel is being delivered?
Which mail or shipments does bpost deliver on Saturday and Sunday?
I was not home when the postman passed by. Where is my parcel now?
Can I phone the postman or follow his route online in order to receive my missed parcel?
I did not receive a failed delivery notice. How can I collect my shipment?
What if I am not at home when the postman delivers my parcel?
I just missed my parcel. Can the postman pass by again today?
How do I know when I can collect my parcel?
How can I pay for a parcel that I pick up at a Pick-up point?
My parcel could not be delivered to my home. Where and when can I pick it up?
My parcel is on its way. Can I still change the delivery address?
Can I have my parcel transferred to a different Pick-up point?
When can I expect to receive a paper failed delivery notice?
Who can accept my shipment?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
Why will the postman be passing by a second time after leaving a failed delivery notice?
What is the maximum amount that I can pay to the postman with an app?
Which apps can I use to make a mobile payment for my parcel?
Can I opt to continue to receive paper failed delivery notices?
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