Question 1

I get a message that my parcel has been delivered, but I haven't received anything. What now?

Accepted Answer

A couple of tips if you have not received anything:Check if someone else (your neighbour or flatmate) has received your parcel.If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell.Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace.Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.If you are the receiver and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.If you are the sender, please contact our customer service. This is best done using our online form. This way you can immediately provide us with all the necessary information and documents to handle your ticket.

Question 2

I was not home when the postman passed by. Where is my parcel now?

Accepted Answer

I was not home when the postman passed by. Where is my parcel now?What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app.I have already specified my delivery preferencesIf you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.I have not specified my delivery preferencesIn that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days.Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track &amp; Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

Question 3

I did not receive a failed delivery notice. How can I collect my shipment?

Accepted Answer

We will only leave a failed delivery notice if we cannot reach you digitally. That helps us cut our paper consumption. For the latest information about the status and whereabouts of your parcel, see our emails, the My bpost app or Track &amp; Trace.Picking up a parcelYou can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app. As soon as your parcel is at a Pick-up point, the status of your shipment is updated on Track &amp; Trace and you will receive an e-mail. So always check the status of your parcel online before you go to the Pick-up point.

Question 4

What if I am not at home when the postman delivers my parcel?

Accepted Answer

You can choose where a parcel is left if you are not home in MyPreferences.I have not yet set any delivery preferencesIf you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:Digitally in the My bpost app or in Track &amp; Trace, if we know your email address.By means of a failed delivery notice if we cannot reach you digitally.I have set delivery preferencesIn this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track &amp; Trace.

Question 5

When can I expect to receive a paper failed delivery notice?

Accepted Answer

We will only leave a failed delivery notice:If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences.Your parcel is sent by a private individual. That could be a present from a friend or family, say.

Question 6

Can I opt to continue to receive paper failed delivery notices?

Accepted Answer

Unfortunately, this is not possible. We will only leave a failed delivery notice:If we cannot reach you digitally (by email or in the My bpost app).Your parcel has been sent by a private individual.This not only saves paper, it also helps protect the environment. Tracking your parcel digitally ensures you always have the latest updates at your fingertips.

6 questions
for the keyword « Did not receive a failed delivery notice »

Download My bpost app

The benefits of a bpost account?

6 questions for the keyword « Did not receive a failed delivery notice »

Download My bpost app

6 questions
for the keyword « Did not receive a failed delivery notice »