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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
Receive a parcel
Delivery preferences
Set or edit
Not delivered according to my preference
Delivery to a neighbour
Delivery to a safe place
Forward to a Pick-up point
18
questions
for the keyword
« Delivery preferences »
I won’t be home. How do I set my delivery preferences?
Why was my parcel not delivered according to my preference?
My parcel was not delivered according to my delivery preferences. What should I do?
Why can't I choose a certain Pick-up point as my delivery preference?
Until how long before delivery can I change my delivery preferences?
I cannot find my parcel in my safe place. What do I do now?
Which delivery preference can I choose if I am not home?
Why didn't the postman pass by my home address first?
Can my parcel be delivered to my neighbour or a safe place?
What does delivery to a safe place mean?
Do my delivery preferences apply to all parcels or can I set them separately for each parcel?
Can I change the time of delivery?
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
Do my delivery preferences apply for all occupants at my house number?
Why can't I list my work address as a delivery option under MyPreferences?
Why wasn't my parcel delivered to a neighbour?
Can I also list friends or family members who live a bit further away as my neighbours?
I’ve forgotten my email address for MyPreferences. What should I do?
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