I’ve forgotten my email address for MyPreferences. What should I do?

If you are not home at the time of delivery, we can deliver your parcel to your chosen location. For that to work, you need to set your delivery preferences.

Go to MyPreferences or download the My bpost app.

Enter the details that you use when ordering a parcel.

Select your favourite delivery location if you are not home

• a Pick-up point or Parcel Locker in your neighbourhood
• a safe place (e.g. carport, garden shed, under a lean-to, etc.)
• a neighbour

bpost sends you a separate email for each parcel that you are expecting. You can modify your delivery preference each time for a specific parcel. (For example, you want to choose a different neighbour because your previously chosen neighbour is away on holiday.) Tip: You can follow all your parcels at a glance with the My bpost app and you can change where your bpost parcel will be delivered until 5 minutes before the delivery.

Depending on the delivery preference you set, the following applies:

• You can change a neighbour or safe place until 5 minutes before the delivery.
• You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.

You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.

If you are not home, you can use MyPreferences or the My bpost app to choose to have your parcel delivered: In a safe place This is an accessible place around your home (e.g. carport, garden shed, under a lean-to). Make sure that the chosen place is safe, dry and easily accessible. Tip: Upload two photos of your safe place in MyPreferences or the My bpost app to give our postman a helping hand. To a neighbour You can choose a neighbour in your street within a radius of 50 m from your home. It is best to ask your neighbour’s permission first so that they don’t refuse your parcels when we offer them there. You can also let the postman choose which neighbour the parcel will be delivered to. You will be informed by email and Track & Trace where your parcel was delivered. In a Pick-up Point You can select a Pick-up Point near you from the list provided. If delivery to a neighbour or safe place is not possible, you can also select a Pick-up Point as a second option. In a Parcel Locker You can select a Parcel Locker near you from the list provided.