I’ve forgotten my email address for MyPreferences. What should I do?

If you know you won’t be home, you can request the following delivery options for this shipment:

• Directly to a Pick-up point in your neighbourhood
• Directly to a different address the same day
• The next working day instead
• To a safe place
• To a neighbour

For future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Depending on the delivery preference you set, the following applies:

• You can change a neighbour or safe place until 5 minutes before the delivery.
• You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.
• You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.
• You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.

You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.

If you know you won’t be home, you can request the following delivery options for this shipment*:

• Directly to a Pick-up point or Parcel locker in your neighbourhood
• Directly to a different address the same day
• The next working day instead
• To a safe place (provide a photo to help us)
• To a close neighbour – either chosen by bpost or by you (ask them first if they agree)

*Some of them are not available as last-minute optionsFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.