Question 1

I won’t be home. How do I set my delivery preferences?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment:Directly to a Pick-up point in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe placeTo a neighbourFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Question 2

Until how long before delivery can I change my delivery preferences?

Accepted Answer

Depending on the delivery preference you set, the following applies:You can change a neighbour or safe place until 5 minutes before the delivery.You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can easily change your delivery preferences via the My bpost app or via Track &amp; Trace, as long as the button 'Change delivery preferences' is available.

Question 3

Which delivery preference can I choose if I am not home?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment*:Directly to a Pick-up point or Parcel locker in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe place (provide a photo to help us)To a close neighbour – either chosen by bpost or by you (ask them first if they agree)*Some of them are not available as last-minute optionsFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Question 4

Can my parcel be delivered to my neighbour or a safe place?

Accepted Answer

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

Question 5

Can I change the time of delivery?

Accepted Answer

You can postpone delivery of your parcel once by one working day.You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.

Question 6

Do my delivery preferences apply to all parcels or can I set them separately for each parcel?

Accepted Answer

Both options are possible. When you are not at home, your parcels are delivered by default according to the delivery preferences set in MyPreferences.You can also set or change your delivery preferences per parcel. bpost will send you a separate e-mail for each parcel. In this e-mail, you can set or change your delivery preferences for that specific parcel.Tip: You can also change your delivery preferences for all your parcels or for just one parcel in the My bpost app.

Question 7

I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?

Accepted Answer

Via MyPreferences and the My bpost app you determine where your parcel can and cannot be delivered if you are not home. You can choose from three delivery preferences :- to a Pick-up point or Parcel Locker in your neighbourhood- in a safe place (e.g. under a carport or lean-to)- to&nbsp;a neighbourYou can choose which specific neighbour can accept your parcel if you are not home. If this neighbour also isn't home, your parcel will be delivered to a Pick-up point.

Question 8

Do my delivery preferences apply for all occupants at my house number?

Accepted Answer

That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this:Set your delivery preferences onlinesign in to MyPreferencesgo to My Accountclick on 'edit' under 'My registered addresses and names'enter the names of your co-occupantsbpost will verify these detailsSet My Delivery Preferences with the My bpost appOpen the My bpost app and select the 'More' menu and choose 'My addresses and services'.Select the address for which you want to add a name.Click on 'Add a name' under 'My registered names'Enter the names of your co-occupantsbpost will verify these details

Question 9

Why can't I list my work address as a delivery option under MyPreferences?

Accepted Answer

If the distance between your home and work address is too great, we cannot offer this option under MyPreferences. You can have your parcel delivered directly to your workplace. You do that by listing your work address (instead of your home address) in the webshop checkout.

Question 10

I’ve forgotten my email address for MyPreferences. What should I do?

Accepted Answer

If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service&nbsp;will therefore not be able to help you find your email address.If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.

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