Question 1

I won’t be home. How do I set my delivery preferences?

Accepted Answer

If you are not home at the time of delivery, we can deliver your parcel to your chosen location. For that to work, you need to set your delivery preferences.Go to MyPreferences&nbsp;or download the My bpost app.Enter the details that you use when ordering a parcel.Select your favourite delivery location if you are not homea Pick-up point or Parcel Locker in your neighbourhooda safe place (e.g. carport, garden shed, under a lean-to, etc.)a neighbourbpost sends you a separate email for each parcel that you are expecting. You can modify your delivery preference each time for a specific parcel. (For example, you want to choose a different neighbour because your previously chosen neighbour is away on holiday.)Tip: You can follow all your parcels at a glance with the My bpost app and you can change where your bpost parcel will be delivered until 5 minutes before the delivery.

Question 2

Until how long before delivery can I change my delivery preferences?

Accepted Answer

Depending on the delivery preference you set, the following applies:You can change a&nbsp;neighbour or safe place until 5 minutes before the delivery.You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.You can easily change your delivery preferences via the My bpost app or via Track &amp; Trace, as long as the button 'Change delivery preferences' is available.

Question 3

Which delivery preference can I choose if I am not home?

Accepted Answer

If you are not home, you can use MyPreferences or the My bpost app to choose to have your parcel delivered:In a safe placeThis is an accessible place around your home (e.g. carport, garden shed, under a lean-to). Make sure that the chosen place is safe, dry and easily accessible.Tip: Upload two photos of your safe place in MyPreferences or the My bpost app to give our postman a helping hand.To a neighbourYou can choose a neighbour in your street within a radius of 50 m from your home. It is best to ask your neighbour’s permission first so that they don’t refuse your parcels when we offer them there. You can also let the postman choose which neighbour the parcel will be delivered to. You will be informed by email and Track &amp; Trace where your parcel was delivered.In a Pick-up PointYou can select a Pick-up Point near you from the list provided. If delivery to a neighbour or safe place is not possible, you can also select a Pick-up Point as a second option.In a Parcel LockerYou can select a Parcel Locker near you from the list provided.

Question 4

Can my parcel be delivered to my neighbour or a safe place?

Accepted Answer

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

Question 5

Do my delivery preferences apply to all parcels or can I set them separately for each parcel?

Accepted Answer

Both options are possible. When you are not at home, your parcels are delivered by default according to the delivery preferences set in MyPreferences.You can also set or change your delivery preferences per parcel. bpost will send you a separate e-mail for each parcel. In this e-mail, you can set or change your delivery preferences for that specific parcel.Tip: You can also change your delivery preferences for all your parcels or for just one parcel in the My bpost app.

Question 6

Can I change the time of delivery?

Accepted Answer

The time of delivery of your parcel cannot be changed at present. You can choose a preference location for delivery of your parcel if you are not home. You can set this under My Delivery Preferences or with the My bpost app.

Question 7

I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?

Accepted Answer

Via MyPreferences and the My bpost app you determine where your parcel can and cannot be delivered if you are not home. You can choose from three delivery preferences :- to a Pick-up point or Parcel Locker in your neighbourhood- in a safe place (e.g. under a carport or lean-to)- to&nbsp;a neighbourYou can choose which specific neighbour can accept your parcel if you are not home. If this neighbour also isn't home, your parcel will be delivered to a Pick-up point.

Question 8

Do my delivery preferences apply for all occupants at my house number?

Accepted Answer

That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this:Set your delivery preferences onlinesign in to MyPreferencesgo to My Accountclick on 'edit' under 'My registered addresses and names'enter the names of your co-occupantsbpost will verify these detailsSet My Delivery Preferences with the My bpost appOpen the My bpost app and select the 'More' menu and choose 'My addresses and services'.Select the address for which you want to add a name.Click on 'Add a name' under 'My registered names'Enter the names of your co-occupantsbpost will verify these details

Question 9

Why can't I list my work address as a delivery option under MyPreferences?

Accepted Answer

If the distance between your home and work address is too great, we cannot offer this option under MyPreferences. You can have your parcel delivered directly to your workplace. You do that by listing your work address (instead of your home address) in the webshop checkout.

Question 10

I’ve forgotten my email address for MyPreferences. What should I do?

Accepted Answer

If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service&nbsp;will therefore not be able to help you find your email address.If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.

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