Question 1

Do my delivery preferences apply for all occupants at my house number?

Accepted Answer

That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this:

Set your delivery preferences online

sign in to MyPreferences
go to My Account
click on 'edit' under 'My registered addresses and names'
enter the names of your co-occupants
bpost will verify these details

Set My Delivery Preferences with the My bpost app

Open the My bpost app and select the 'More' menu and choose 'My addresses and services'.
Select the address for which you want to add a name.
Click on 'Add a name' under 'My registered names'
Enter the names of your co-occupants
bpost will verify these details

Question 2

Until how long before delivery can I change my delivery preferences?

Accepted Answer

Depending on the delivery preference you set, the following applies:You can change a neighbour or safe place until 5 minutes before the delivery.You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can easily change your delivery preferences via the My bpost app or via Track &amp; Trace, as long as the button 'Change delivery preferences' is available.

Question 3

Which delivery preference can I choose if I am not home?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment*:Directly to a Pick-up point or Parcel locker in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe place (provide a photo to help us)To a close neighbour – either chosen by bpost or by you (ask them first if they agree)*Some of them are not available as last-minute optionsFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Question 4

Can my parcel be delivered to my neighbour or a safe place?

Accepted Answer

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

The benefits of a bpost account?

Do my delivery preferences apply for all occupants at my house number?

Download My bpost app