Question 1

Do my delivery preferences apply to all parcels or can I set them separately for each parcel?

Accepted Answer

Both options are possible. When you are not at home, your parcels are delivered by default according to the delivery preferences set in MyPreferences.

You can also set or change your delivery preferences per parcel. bpost will send you a separate e-mail for each parcel. In this e-mail, you can set or change your delivery preferences for that specific parcel.

Tip: You can also change your delivery preferences for all your parcels or for just one parcel in the My bpost app.

Question 2

I won’t be home. How do I set my delivery preferences?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment:Directly to a Pick-up point in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe placeTo a neighbourFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

Question 3

Until how long before delivery can I change my delivery preferences?

Accepted Answer

Depending on the delivery preference you set, the following applies:You can change a neighbour or safe place until 5 minutes before the delivery.You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.You can easily change your delivery preferences via the My bpost app or via Track &amp; Trace, as long as the button 'Change delivery preferences' is available.

Question 4

Which delivery preference can I choose if I am not home?

Accepted Answer

If you know you won’t be home, you can request the following delivery options for this shipment*:Directly to a Pick-up point or Parcel locker in your neighbourhoodDirectly to a different address the same dayThe next working day insteadTo a safe place (provide a photo to help us)To a close neighbour – either chosen by bpost or by you (ask them first if they agree)*Some of them are not available as last-minute optionsFor future deliveries, you can plan ahead by setting general delivery preferences in the MyPreferences web portal or in the My bpost app.Tip: with the My bpost app, you can follow all your parcels at a glance and change your delivery preferences up to 5 minutes before the delivery.

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Do my delivery preferences apply to all parcels or can I set them separately for each parcel?

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