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Frequently asked questions
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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
MyCard
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109
questions
for the keyword
« Greeting cards and postcards »
I only receive part of my mail or none at all. What can I do?
My mail is being delivered, but not in my letterbox. What can I do?
I received a letter from two months ago. How is that possible?
How much does it cost to send a postcard from outside Belgium?
Why can my letter or card be returned?
My Mobile Postcard was not delivered. Where is my postcard?
I received a letter that was already opened. How is that possible?
What happens to my letter if I write the address incorrectly or the addressee has moved?
How can I contact Mobile Postcard?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
My letter is damaged. What happened?
How do I know if my postcard was sent?
Will I receive compensation if my priority mail is not delivered the next workday?
What is the difference between Mobile Postcard and MyCard?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I make a postcard using Mobile Postcard?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
How soon will my personalised postcard be delivered?
I forgot my Mobile Postcard password. What should I do?
Can I arrange for my postcard to only be sent a week from now?
What should I do if the Mobile Postcard app freezes or is slow?
How much does it cost to send a photo card or video card to an address outside Belgium?
Can I send the same postcard to several people with Mobile Postcard?
How many credits do I need to send a Mobile Postcard?
How long are my credits valid?
Can I change the language of the app?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
Does the Mobile Postcard app work on computers, tablets and smartphones?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
What is a video postcard?
Can I ask questions about Mobile Postcard in a Post Office?
Do I have to enter my bank account details in advance to make a postcard?
Can I get an invoice for my company?
Can I follow my postcard online with Track & Trace?
Which banking apps does the Mobile Postcard app support?
Can I change my postcard right after sending it?
Do I need to set a password for the app?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
Can I transfer credits from one account to another?
Can I sign in to Mobile Postcard with the same data as for MyCard?
I paid but I don't see my credits in the app. What should I do?
Will bpost refund my Mobile Postcard if it did not arrive?
How do I delete saved addresses in the Mobile Postcard app?
I am not able to pay for my postcard. What do I do now?
Can I upload an address list so that I don't have to input the addresses manually?
How do I create an account for the Mobile Postcard app?
I have a Mobile Postcard account but can't log in. What now?
Can I receive and send a Mobile Postcard anywhere in the world?
How many postcards do I need to buy to qualify for a discount?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
Can I place text on the photos of my postcard?
Can my Mobile Postcard by blocked by bpost?
Where can I find my credits in the Mobile Postcard app?
How can I pay for a postcard with Mobile Postcard?
My Mobile Postcard was damaged upon delivery. What can I do?
How soon after payment do credits appear in the Mobile Postcard app?
I entered an incorrect address. Will I lose a credit?
Does the addressee need a QR scanner to watch the video?
bpost video postcard: how does the addressee watch my video?
How many credits can I buy in one go?
How can I be sure that I enter the correct address?
How much does a video postcard with Mobile Postcard cost?
Do I need an account to use the Mobile Postcard app?
Can I place several photos on a postcard or video card?
How does bpost print my video on a postcard?
How do I enter a return address with Mobile Postcard?
Wat zijn credits?
What type of photos cannot be used on Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
How long can I resend a previously sent Mobile Postcard?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
How much text can I put on a Mobile Postcard?
Can I save addresses in the Mobile Postcard app?
I lost credits due to an error in the app. What should I do?
Are my photos protected with portrait rights?
Are there separate prices for entrepreneurs?
Is the photo, video and text on my postcard checked before sending?
Will I get a clear preview of my postcard so I can check the photo quality?
How many Mobile Postcards can I send in one go?
What is the minimum quality that a photo must have to make a nice postcard?
Can I pay for my postcards with a foreign bank card?
Will my money be refunded if the quality of my postcard is not good?
Can I personalise the card that I send to lots of people?
Which operating systems are suitable for running the app?
Can I send and pay for different postcards in one go?
How long will the video on my video postcard be available for viewing?
Are changes saved when I close the app?
Can I choose the photo on my video postcard?
I lost my smartphone. What happens with my credits?
How long can my video be?
How large can the video file be?
Can I continue working on my postcard on another device?
Does the Mobile Postcard app check the quality of my photos?
On which devices can the recipient watch the video of my video postcard?
How long will my account remain active?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
What are the benefits of credits?
How long will my personalised postcard be saved?
How long is the Mobile Postcard promotional code valid?
How do I get discounts for Mobile Postcard?
Do I need internet access to make a postcard using Mobile Postcard?
How do I know if my Mobile Postcard has arrived?
Can I make changes if the photo quality is not good?
bpost's Mobile Postcard app works with credits. How does that work?
Will I be informed automatically about app updates?
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