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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
eShop
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Greeting cards and postcards
Something has gone wrong
Delivered incorrectly
My mail was delivered too late
Damaged
Not delivered
12
questions
for the keyword
« Something has gone wrong »
I only receive part of my mail or none at all. What can I do?
My mail is being delivered, but not in my letterbox. What can I do?
I received a letter from two months ago. How is that possible?
Why can my letter or card be returned?
I received a letter that was already opened. How is that possible?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
What happens to my letter if I write the address incorrectly or the addressee has moved?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
My letter is damaged. What happened?
Will I receive compensation if my priority mail is not delivered the next workday?
My Mobile Postcard was delivered with a delay. What can I do?
My Mobile Postcard was damaged upon delivery. What can I do?
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