Question 1

I received a letter from two months ago. How is that possible?

Accepted Answer

Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.

Question 2

Will I receive compensation if my priority mail is not delivered the next workday?

Accepted Answer

Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post.Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.

Question 3

My Mobile Postcard was delivered with a delay. What can I do?

Accepted Answer

Did you send your postcard via the app before 3 p.m.? Because we then print and send your card the same day.If you sent the card to an address in Belgium as 'Priority' mail, it should be delivered the first day after it has been made.If the card is sent as 'Non-priority', it should be delivered within three working days.If you sent the card to an address in a country other than Beglium, the delivery will be the responsibility of the postal service in that country.Was the arrival of your card delayed? Let us know via the online form at the bottom of this page.

3 questions
for the keyword « My mail was delivered too late »

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3 questions for the keyword « My mail was delivered too late »

Download My bpost app

3 questions
for the keyword « My mail was delivered too late »