My email address has changed. Can I transfer my credits to my new email address?

If you have a new email address, you're best off making a new account. You can then transfer the credits from your old account to your new one. There are just a few steps involved:

• Log in to your new account and select 'Menu' in the bottom-right corner.
• Choose 'My account' and then select 'Transfer my credits'.
• Fill in your old email address - the one attached to the account you used to buy credits.
• At your old email address, you'll receive an email about transferring the credits.

If you're unable to transfer your credits, please contact customer service.

The cards you've made and address details can't be transferred from your old account to you new one, unless these addresses came from the address book on your telephone or SIM card and you import them once again.