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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
How does it work?
Mobile Postcard app
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Credits: balance and purchases
Video card
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99
questions
for the keyword
« Mobile Postcard »
How much does it cost to send a postcard from outside Belgium?
My Mobile Postcard was not delivered. Where is my postcard?
How can I contact Mobile Postcard?
How do I know if my postcard was sent?
Where can I file a complaint if there is something wrong with my postcard?
What is the difference between Mobile Postcard and MyCard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
How soon will my personalised postcard be delivered?
How do I make a postcard using Mobile Postcard?
Do I need credits to send a postcard with Mobile Postcard?
How do I download the Mobile Postcard app?
I forgot my Mobile Postcard password. What should I do?
What should I do if the Mobile Postcard app freezes or is slow?
My Mobile Postcard was delivered with a delay. What can I do?
Can I arrange for my postcard to only be sent a week from now?
How much does it cost to send a photo card or video card to an address outside Belgium?
Can I send the same postcard to several people with Mobile Postcard?
How many credits do I need to send a Mobile Postcard?
How long are my credits valid?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
What is a video postcard?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
Can I change the language of the app?
Does the Mobile Postcard app work on computers, tablets and smartphones?
Can I ask questions about Mobile Postcard in a Post Office?
Can I follow my postcard online with Track & Trace?
Can I get an invoice for my company?
Do I have to enter my bank account details in advance to make a postcard?
Which banking apps does the Mobile Postcard app support?
Can I change my postcard right after sending it?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
Can I transfer credits from one account to another?
I paid but I don't see my credits in the app. What should I do?
Do I need to set a password for the app?
Will bpost refund my Mobile Postcard if it did not arrive?
How do I create an account for the Mobile Postcard app?
Can I upload an address list so that I don't have to input the addresses manually?
Can I sign in to Mobile Postcard with the same data as for MyCard?
How do I delete saved addresses in the Mobile Postcard app?
I have a Mobile Postcard account but can't log in. What now?
I am not able to pay for my postcard. What do I do now?
Can I receive and send a Mobile Postcard anywhere in the world?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
How many postcards do I need to buy to qualify for a discount?
Where can I find my credits in the Mobile Postcard app?
Can my Mobile Postcard by blocked by bpost?
Can I place text on the photos of my postcard?
How many credits can I buy in one go?
How can I pay for a postcard with Mobile Postcard?
Wat zijn credits?
Does the addressee need a QR scanner to watch the video?
I entered an incorrect address. Will I lose a credit?
How soon after payment do credits appear in the Mobile Postcard app?
bpost video postcard: how does the addressee watch my video?
My Mobile Postcard was damaged upon delivery. What can I do?
Can I place several photos on a postcard or video card?
How much does a video postcard with Mobile Postcard cost?
How does bpost print my video on a postcard?
How can I be sure that I enter the correct address?
How do I enter a return address with Mobile Postcard?
Do I need an account to use the Mobile Postcard app?
What type of photos cannot be used on Mobile Postcard?
How much text can I put on a Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
How long can I resend a previously sent Mobile Postcard?
I lost credits due to an error in the app. What should I do?
Can I save addresses in the Mobile Postcard app?
Is the photo, video and text on my postcard checked before sending?
Will I get a clear preview of my postcard so I can check the photo quality?
Are my photos protected with portrait rights?
Are there separate prices for entrepreneurs?
How many Mobile Postcards can I send in one go?
What is the minimum quality that a photo must have to make a nice postcard?
Can I pay for my postcards with a foreign bank card?
Can I personalise the card that I send to lots of people?
Will my money be refunded if the quality of my postcard is not good?
Which operating systems are suitable for running the app?
Can I send and pay for different postcards in one go?
Are changes saved when I close the app?
How long will the video on my video postcard be available for viewing?
Can I choose the photo on my video postcard?
How long will my account remain active?
I lost my smartphone. What happens with my credits?
How large can the video file be?
How long can my video be?
Can I continue working on my postcard on another device?
On which devices can the recipient watch the video of my video postcard?
Does the Mobile Postcard app check the quality of my photos?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
What are the benefits of credits?
bpost's Mobile Postcard app works with credits. How does that work?
How long will my personalised postcard be saved?
How do I know if my Mobile Postcard has arrived?
Do I need internet access to make a postcard using Mobile Postcard?
Can I make changes if the photo quality is not good?
Will I be informed automatically about app updates?
How long is the Mobile Postcard promotional code valid?
How do I get discounts for Mobile Postcard?
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