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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
Something has gone wrong
20
questions
for the keyword
« Something has gone wrong »
My Mobile Postcard was not delivered. Where is my postcard?
How can I contact Mobile Postcard?
Where can I file a complaint if there is something wrong with my postcard?
What should I do if the Mobile Postcard app freezes or is slow?
I forgot my Mobile Postcard password. What should I do?
My Mobile Postcard was delivered with a delay. What can I do?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
Can I ask questions about Mobile Postcard in a Post Office?
Can I change my postcard right after sending it?
I paid but I don't see my credits in the app. What should I do?
Will bpost refund my Mobile Postcard if it did not arrive?
I am not able to pay for my postcard. What do I do now?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
Can my Mobile Postcard by blocked by bpost?
I entered an incorrect address. Will I lose a credit?
My Mobile Postcard was damaged upon delivery. What can I do?
I lost credits due to an error in the app. What should I do?
Will my money be refunded if the quality of my postcard is not good?
I lost my smartphone. What happens with my credits?
How do I know if my Mobile Postcard has arrived?
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