I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?

  • Check for typing errors in your password and email address.
  • Try different combinations. Perhaps you made a new account with a different email address in the past. Maybe you used the email address of your partner, parents or children.
  • What if there are no typing errors and you have the correct email address? Request a new password in the app under Menu > Log in > Forgot your password. You will receive an email with a link to set a new password.

You still can't log in? Call customer service.

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