Frequently asked questions
Greeting cards and postcards
Mobile Postcard
Mobile Postcard app
Wat zijn credits?

Wat zijn credits?

You can use credits to pay for a mobile postcard. The more credits you buy in advance, the less you pay per postcard. You can easily purchase credits via the 'Credits' menu at the bottom of the screen in the app.

With 1 credit, you can send 1 card (as 'Non-priority' mail) to a destination address in Belgium. Your credits are linked to your account and always remain valid, even if the rates change.

or more info about credit prices and how many credits you need for every type of postcard, check out the rates under 'Cards and envelopes'.

How do I download the Mobile Postcard app?
On your smartphone or tablet, go to Google Play or the App Store and type ‘bpost Mobile Postcard’ in the search bar. Download the app for free and use it to make real postcards with photos and videos on your smartphone or tablet. Below this answer, you'll also find links to download the app for Android or iOS. For the app to work properly, your smartphone or tablet is best meeting the following system requirements: Download the app: For Android devices: Android 8 For Apple devices: iOS 14 Please make sure that you also have an adequate internet connection (via Wi-Fi or 4G).
What should I do if the Mobile Postcard app freezes or is slow?
  • Download the latest version: we update the app regularly. Make sure that you are using the latest version. Check if there is an update in the App Store or Google Play.
  • Restart the app: if a new version is not available, close the app completely, then reopen it.
  • Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app.
  • Contact the Customer Care Centre: if the problem isn't solved with all these steps, be sure to contact the customer service. We will work as quickly as we can to solve the technical problem.
Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and the version of the app. You can find the version in the app under Menu > Version of the app.
Can I change the language of the app?
The Mobile Postcard app exists in Dutch, French and English. The app adjusts to the language your device is set to use. You can change this in the 'Settings' of your smartphone or tablet.
If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126