Question 1

How do I know who the sender of my registered mail is?

Accepted Answer

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track &amp; Trace.For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track &amp; Trace or on your failed delivery notice, customer care cannot give you any extra information either.

Question 2

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

Question 3

How can I get registered mail delivered straight to my letterbox?

Accepted Answer

You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app.You can also go along to a post office or post point to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.

Question 4

I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?

Accepted Answer

In this case, you have two possibilities:Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your placeOr you have the Moving Department at bpost keep your mail until you return.

Question 5

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 6

How long will my registered mail remain available after receiving a failed delivery notice?

Accepted Answer

Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.

Question 7

Why do I always have to show my ID card to receive a registered mail ?

Accepted Answer

We understand how it could be irritating to have to show your ID card every time you receive registered mail. However, under the postal law (see Royal Decree of 14 March 2022 – Chapter 2 Article 9. § 1) our delivery and counter staff have an obligation to check your identity and to take a photo of an official document confirming your identity.That is because registered mail has legal value. We therefore need to check your proof of identity to verify your identity, so we can be certain that the mail has been handed to the right person.Valid documents other than your ID cardYou can have the delivery person take a photo of another official proof of identity rather than your ID card.&nbsp;Have registered mail delivered straight to your letterboxYou can also have your registered mail delivered straight to your letterbox without having to sign for it. You can activate this option in the My bpost app (as a delivery preference) or at a Post Office or Post Point – upon presentation of your ID card. You authorise bpost to deliver registered mail straight to your letterbox and you will no longer need to show your ID card or even be home at the time of delivery.

Question 8

How do I receive registered mail?

Accepted Answer

To receive a registered mail, you need to show your identity card and provide a signature. This is required by law because it is a document of legal value. Therefore, the letter carrier must verify that the shipment is handed to the right person.Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 9

Can the postman deliver all kinds of registered mails in my letterbox ?

Accepted Answer

Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature.He will need your signature for the following registered items:with acknowledgement of receipt including court mailfrom abroad, for which you must pay import feeswith tailor-made insurance, because of their valueelectoraltoo big to fit in your letterboxThe postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).

Question 10

Can I pick up my registered mail right away?

Accepted Answer

Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.

Question 11

What if I am not home when the postman comes around with registered mail?

Accepted Answer

If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:where you can pick up your mailthe dates and times when you can pick up your mailSomeone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 12

Can a minor receive registered mail?

Accepted Answer

A minor cannot sign for the receipt of registered mail. Only a parent (or someone with parental authority) can receive the registered mail on behalf of the minor. The recipient must be able to prove parental authority over the minor (e.g. via ID card, marriage certificate, court decision, etc.).

Question 13

What do I need to pick up my registered mail?

Accepted Answer

To pick up your registered mail, you need following documents:the notice of absence from the postmanyour ID cardSomeone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 14

Where can I pick up the registered mail if I will not be home during delivery?

Accepted Answer

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when.Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 15

Can't the postman keep the registered mail until I am home?

Accepted Answer

No, if you are not home, the postman will leave a failed delivery notice that indicates where and when you (or your proxy) can pick up your registered mail.

Question 16

Can I choose where my registered mail will be sent if I am not home?

Accepted Answer

As the recipient, you cannot choose where your registered mail will be delivered if you are not home. The registered mail goes to a Pick-up Point in your neighbourhood. The choice of the Pick-up Point depends on the available space, distance from your residence, etc.

Question 17

Where must I pick up the registered mail?

Accepted Answer

Pick up your registered mail in the Post Office or Post Point mentioned on your failed delivery notice.

Question 18

I don’t want a photo to be taken of my ID card. Are there any alternatives?

Accepted Answer

There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail.You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass.You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that.Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead.You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.

Question 19

How can someone else receive my registered mail?

Accepted Answer

Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

Question 20

What happens to the photo of my proof of identity taken during the delivery of registered mail?

Accepted Answer

We take great care to ensure that the photo taken of your proof of identity during the delivery of registered mail is securely saved to our system. Those photos are always taken with bpost secured devices. Your photo will never just be shared or made public. It is taken as a security measure to prove that the registered mail has been delivered to the right person.It remains confidential and is only accessed in very exceptional circumstances, such as a legal dispute about the delivery of the item. In that case, a judge may demand to see the photo of your proof of identity. The photo will only be released under strict legal conditions, in compliance with all applicable data protection laws and regulations. It is kept for 13 months in line with the legal retention period. At the end of this period it is automatically erased.

Question 21

Will I receive a failed delivery notice for registered mail?

Accepted Answer

If you are not home when we try to deliver registered mail to you and you have not set any delivery preferences, we will always leave a failed delivery notice stating where you can pick up your registered mail from the next working day. You can also see where you can pick up your registered mail in the My bpost app or in Track &amp; Trace.Set your delivery preference for registered mailIn the My bpost app you can select your delivery preference for registered mail:Straight to your letterboxYou will receive a notification when registered mail is delivered to your letterbox.To a designated personYou give a (last minute or traditional) mandate to an adult, who is then able to receive your registered mail or pick it up for you.I haven’t received a failed delivery noticeIf you haven’t receive a failed delivery notice, you can pick up your registered mail by presenting the barcode on your proof of payment or proof of deposit. Be sure to take your ID card with you.Do let us know if you haven’t received a failed delivery notice so we can take action to rectify this in the future.

Question 22

How do I know if registered mail is on its way to me?

Accepted Answer

If we know your email address you will automatically receive an email and a notification in the My bpost app that a registered mail item is on its way. It’s easy to turn these notifications on and off in the My bpost app.If you are unable to take receipt of this registered mail item, you have two options:You can have it delivered straight to your letterboxYou can designate someone else to take receipt on your behalf

Question 23

Why was I not notified of my incoming registered mail?

Accepted Answer

Incoming registered mail is scanned to check that the name on the envelope is the same as the name in your account. You will receive notification of incoming registered mail in the following situations:If you have a My bpost app accountIf you have a MyPreferences accountIf you have been to a Post Office or Post Point to request delivery of registered mail straight to your letterboxWe won’t be able to send a notification if the name on the envelope is not exactly the same as the name in your account. To avoid this, add all possible versions of your name in your account (for example Alexandre Jansen, Alex Jansen, and A. Jansen).You may also want to check that you haven’t turned off registered mail notifications. It’s easy to turn these notifications back on in the My bpost app.

Question 24

I didn’t receive an email confirmation of my mandate with QR code. What should I do?

Accepted Answer

In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram.&nbsp;

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24 questions for the keyword « Receive registered mail »

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24 questions
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