Question 1

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

Question 2

How can I get registered mail delivered straight to my letterbox?

Accepted Answer

You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app.You can also go along to a post office or post point to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.

Question 3

Can the postman deliver all kinds of registered mails in my letterbox ?

Accepted Answer

Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature.He will need your signature for the following registered items:with acknowledgement of receipt including court mailfrom abroad, for which you must pay import feeswith tailor-made insurance, because of their valueelectoraltoo big to fit in your letterboxThe postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).

3 questions
for the keyword « Straight to your letterbox »

Download My bpost app

The benefits of a bpost account?

3 questions for the keyword « Straight to your letterbox »

Download My bpost app

3 questions
for the keyword « Straight to your letterbox »