How can I get registered mail delivered straight to my letterbox?

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office or post point to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.

Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature. He will need your signature for the following registered items:

• with acknowledgement of receipt including court mail
• from abroad, for which you must pay import fees
• with tailor-made insurance, because of their value
• electoral
• too big to fit in your letterbox

The postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).