Question 1

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 2

How long will my registered mail remain available after receiving a failed delivery notice?

Accepted Answer

Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.

Question 3

What do I need to pick up my registered mail?

Accepted Answer

To pick up your registered mail, you need following documents:the notice of absence from the postmanyour ID cardSomeone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:Set up a mandate in the My bpost appYou will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy.Open the app and tap first ‘More’, then ‘delivery preferences’.Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps.You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.Set up a mandate on your missing delivery notificationIf you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification:Simply add the requested details on the rear and sign.Give this to the person you choose, along with a copy of the front and back of your ID card.To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.Set up a mandate using a written postal proxyYou can also fill out this postal proxy form. Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents:Their own ID card;The failed delivery notice as completed and signed by you;The copy of the back and front of your ID card.

3 questions
for the keyword « Collect in a Post Office or Post Point »

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The benefits of a bpost account?

3 questions for the keyword « Collect in a Post Office or Post Point »

Download My bpost app

3 questions
for the keyword « Collect in a Post Office or Post Point »